Neeche www.eifs.in ke liye complete Privacy Policy page hai. Isme consent, data security, correction/deletion requests and grievance handling jaise provisions India ke Digital Personal Data Protection framework ko dhyan mein rakhkar include kiye gaye hain. (meity.gov.in)

Privacy Policy

Edge Institute for Financial Studies Pvt. Ltd. (“Company”, “EIFS”, “We”, “Us” or “Our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and disclose your information when you visit www.eifs.in (“Website”), register for a webinar or program, purchase a course, communicate with us, or use any of our services.

By accessing the Website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

Personal Information

Full name;
Email address;
Mobile or telephone number;
Postal address;
City, state, country and PIN code;
Age or date of birth, where required;
Profession, organisation or educational details;
Account username and password;
Billing and transaction details;
Program registration and attendance details;
Questions, feedback and support requests; and
Any other information voluntarily provided by you.

Payment Information

Payments may be processed through authorised third-party payment gateways.

We may receive limited transaction information such as payment status, transaction ID, payment amount and billing details. Complete debit card, credit card, UPI or banking credentials are generally processed directly by the relevant payment service provider.

Automatically Collected Information

When you use the Website, certain technical information may be collected automatically, including:

Internet Protocol address;
Browser and device type;
Operating system;
Date and time of access;
Referring and exit pages;
Pages viewed and links clicked;
Approximate location based on the IP address;
Website activity and usage information; and
Cookies and similar technology data.

Webinar and Course Information

When you participate in our webinars, classes or programs, we may collect:

Registration and attendance records;
Questions and comments submitted during a session;
Course progress and participation information;
Feedback and survey responses; and
Audio, video or chat content where a session is recorded.

Participants will be informed where a live session is being recorded.

2. How We Use Your Information

We may use your information for the following purposes:

To register you for webinars, courses and educational programs;
To process payments and issue invoices or receipts;
To provide access to live sessions, recordings and course materials;
To manage your account and course access;
To send registration confirmations, reminders and schedule updates;
To respond to enquiries and provide customer support;
To improve our Website, courses, services and user experience;
To personalise educational and promotional communications;
To conduct surveys, research and internal analysis;
To prevent fraud, misuse and security incidents;
To maintain business, tax and transaction records;
To protect our legal and intellectual-property rights;
To comply with applicable legal and regulatory requirements; and
For other purposes communicated to you when the information is collected.

We will process your personal information only for lawful purposes and based on your consent or another legally permitted ground.

3. Consent

Where consent is required, we will seek consent through a clear affirmative action, such as completing a registration form, selecting a consent option or submitting your information.

You may withdraw your consent by contacting us at info@eifs.in.

Withdrawal of consent will not affect processing already carried out lawfully. It may, however, prevent us from providing services that require the relevant information.

4. Communications and Marketing

When you register on the Website, enrol in a program or provide your contact details, we may contact you through:

Email;
Telephone calls;
SMS;
WhatsApp; or
Other electronic communication channels.

Service-related communications may include registration confirmations, payment information, class reminders, schedule changes, course access details and support messages.

We may also send information about relevant programs, workshops and promotional offers where permitted by law.

You may opt out of non-essential promotional communications by using the unsubscribe option provided in the communication or by emailing info@eifs.in.

You may continue to receive essential transactional or service-related communications after opting out of promotional messages.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

Remember user preferences;
Maintain account sessions;
Understand how visitors use the Website;
Improve Website performance;
Measure advertising effectiveness; and
Provide relevant content and advertisements.

Some cookies may be placed by third-party service providers, including analytics, advertising, payment, webinar and video-hosting platforms.

You may disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

6. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary, including:

Payment gateways and financial service providers;
Webinar, video-hosting and course-delivery platforms;
Email, SMS, WhatsApp and communication service providers;
Website hosting, analytics and technical service providers;
Accountants, auditors, legal advisers and professional consultants;
Affiliates and business partners involved in delivering a service;
Government authorities, courts and law-enforcement agencies; and
A successor entity in connection with a merger, acquisition or restructuring.

These service providers may process information only for the relevant services and are subject to their own legal and contractual obligations.

We may also disclose information when required by law, a court order or a lawful request from a competent authority.

7. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, social-media platforms, payment gateways or other online services.

We do not control the privacy or security practices of these third parties. Their collection and use of information will be governed by their respective privacy policies.

You should review the applicable privacy policy before providing personal information to a third-party service.

8. Data Retention

We will retain your personal information only for as long as reasonably necessary to:

Provide the requested services;
Maintain transaction and course records;
Respond to enquiries and resolve disputes;
Enforce our agreements;
Prevent fraud and misuse; and
Comply with legal, accounting, tax and regulatory requirements.

Information that is no longer required will be deleted, anonymised or securely archived, subject to applicable legal and technical requirements.

Backup copies may remain for a limited period until they are securely overwritten or deleted.

9. Data Security

We use reasonable administrative, organisational and technical measures to protect personal information against:

Unauthorised access;
Loss or misuse;
Alteration;
Unauthorised disclosure; and
Accidental or unlawful destruction.

However, no online platform, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and immediately informing us about suspected unauthorised access.

10. Your Rights

Subject to applicable law, you may have the right to:

Request information about the personal data processed by us;
Access your personal information;
Request correction of inaccurate or incomplete information;
Request updating of outdated information;
Request deletion or erasure of information no longer required;
Withdraw previously provided consent;
Opt out of promotional communications;
Submit a complaint or grievance; and
Nominate another person to exercise applicable rights in the event of death or incapacity.

We may request reasonable information to verify your identity before processing a request.

Some requests may be restricted where retention or processing is required by law, necessary for providing a service or required for the establishment, exercise or defence of legal claims.

To exercise your rights, email us at info@eifs.in.

11. Accuracy of Information

You are responsible for ensuring that the personal information provided to us is accurate, complete and current.

Please notify us if your information changes or requires correction.

12. Children’s Privacy

Our paid financial education services are generally intended for persons who are at least 18 years old.

Where a program is offered to a child or student below 18 years of age, personal information will be collected and processed only with the appropriate consent of a parent or lawful guardian, wherever required.

We do not knowingly use children’s personal information for targeted advertising or any activity that may cause harm to their well-being.

A parent or guardian who believes that a child has provided information without appropriate consent may contact us at info@eifs.in.

13. International Processing

Some third-party technology or service providers used by us may process or store information outside India.

Where such processing occurs, we will take reasonable steps to ensure that information is handled in accordance with applicable laws and appropriate contractual or security safeguards.

14. Business Transfers

If the Company undergoes a merger, acquisition, restructuring, transfer of business or sale of assets, personal information may be transferred as part of that transaction.

The receiving entity will be required to handle the information in accordance with applicable law and the privacy commitments communicated to users.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The updated Privacy Policy will be published on this page. You are advised to review this page periodically.

Continued use of the Website after an update indicates acknowledgment of the revised Privacy Policy.

16. Grievance Redressal

If you have any questions, complaints or concerns regarding your personal information or this Privacy Policy, please contact us.

We will review and respond to legitimate privacy-related requests within a reasonable period and in accordance with applicable law.

17. Contact Us

Edge Institute for Financial Studies Pvt. Ltd.
A-24/9, Mohan Co-operative
Industrial Estate, Mathura Road
Saidabad Mohan Cooperative
New Delhi, South Delhi
Delhi – 110044, India

Website: www.eifs.in
Email: info@eifs.in
Toll-Free Number: 1800 123 1668

Before publishing, it would be prudent to have this reviewed once by your legal adviser, particularly the data-retention, marketing-consent and grievance-contact provisions.